Dear valued customer:

We regret to inform you that, according to the latest notice from our service provider, import customs clearance procedures are expected to experience significant disruptions and delays during September 2025 due to promotional activities across multiple e-commerce platforms. At this time, we are unable to provide an estimated timeframe for service restoration.

Due to these circumstances, delivery times for orders utilizing our Japan-bound dedicated routes may experience delays. The specific impact on transit times and the timeline for service restoration will depend on the actual conditions in the affected regions.

For the latest details, please consult your account manager or customer service representative. We kindly ask that you prepare your shipment in advance. We apologize for any inconvenience this may cause. Thank you for your understanding and support!