Dear valued customer:

We regret to inform you that, according to the latest notification from our service provider, the YVR port in Canada is experiencing significant cargo backlogs. This is expected to cause substantial disruptions and delays in the import customs clearance and pickup process. At this time, we are unable to provide an estimated timeframe for when operations will return to normal.

Due to these circumstances, delivery times for orders utilizing our Canada-bound dedicated shipping channels may experience delays. The specific impact on transit times and the timeline for service restoration will depend on the actual conditions in the affected regions going forward.

For the latest details, please consult your account manager or customer service representative. We kindly ask that you prepare your shipment in advance. We apologize for any inconvenience this may cause. Thank you for your understanding and support!